Refund Policy for Little Care Box
 

At Little Care Box, we take pride in providing high-quality products and ensuring our customers' satisfaction. If you have received a product that is faulty or damaged, we are here to help.
 

Faulty or Damaged Products:
We offer refunds for faulty or damaged products. If you believe you have received a faulty item, please follow these steps to request a refund:

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1. Contact Us:

   • Email us at info@littlecarebox.co.nz within 7 days of receiving the product.

   • Include your order number, a description of the issue, and clear photos showcasing the fault or damage.
      

2. Review Process:

   • Our customer support team will review your request and assess the provided information.

   • We may request additional details or photos to better understand the issue.
      

3. Refund Approval:

   • If your refund request is approved, we will process the refund to the original payment method.

   • You will receive an email confirmation once the refund has been processed.
      

4. Return of Faulty Items:

   • In some cases, we may request the return of the faulty item. We will provide instructions on how to return the product, and we will cover any associated shipping costs.
      

Conditions for Refund:

• Refunds are only available for faulty or damaged products.

• Refund requests must be submitted within 7 days of receiving the product.
   

Non-Refundable Items:

• We do not offer refunds for change of mind or dislike of the product.
  
   

For any refund-related inquiries, please contact us at info@littlecarebox.co.nz.

Thank you for choosing Little Care Box. We appreciate your understanding and cooperation.